Weekly/bi-weekly R/Y/G dashboards and decision logs.
Reinforced least-privilege, time-boxed contractor access; preference for client SSO environments.
Ongoing refresh of status report tiles, KPI thresholds, and intake/kickoff checklists.
Progress toward WCAG 2.1 AA where practicable.
Quote-to-cash days (target ↓ 10–15%)
Stage conversion by ICP & forecast error (target ↑ conversion / ↓ error)lerisque.
First-contact resolution or deflection with CSAT ≥ baseline
DSO and invoice-to-cash lag (target ↓)
% of AI use-cases with validated run-rate impact (target ↑)
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